Shipping and Delivery
Free shipping: Available within Egypt unless otherwise stated.
Order processing: 1 to 3 business days
Delivery time
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Cairo and Giza: 1 to 3 working days
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Other governorates: 2 to 5 working days
Delivery address: The information must be accurate; Jamaki is not responsible for delays caused by incorrect information.
Receiving your order: Please inspect the package upon receipt and report any visible damage immediately.
To learn more about our shipping policy , click here.
Returns and exchanges
Return and exchange period: 14 days from the date of receipt
Product condition: Unused, undamaged, and in original packaging with all accessories
Exceptions: Used, damaged, or missing packaging/accessories products
Personality Defective or damaged products: These are verified through an authorized service center, and a replacement or refund is applied according to the situation.
Costs: Jamaki will bear the costs if the error is on our part; otherwise, the customer will bear the return shipping costs.
Refunds and Exchanges: Refunds are processed via the same payment method within 7–14 business days, with the possibility of exchanging the product for a similar or alternative product.
To learn more about our return policy, click here.